Privacy Policy

SurfacePolish respects your privacy. This notice explains what information this website may use, why it is used, and the choices available to you. It applies to this website and its public contact and inquiry forms.

Essential operation

We use essential storage and server controls to keep pages, security checks, form protection, language or display preferences, and authenticated administration working. These controls are necessary for the website to function. They are not used to build an advertising profile.

Analytics with your permission

Google Analytics 4 is optional. Before you choose, analytics storage and all advertising-related storage and signals are denied, and the Google Analytics script is not loaded. If you accept analytics, we use analytics storage to understand aggregate visits, page paths, devices, and site performance. Advertising storage, ad user data, and ad personalization remain denied.

You can reject analytics or reopen Privacy preferences at any time to change your choice. Withdrawing consent stops new optional analytics collection on subsequent page activity. Your choice is stored locally in your browser so that the banner can remember it.

Anonymous first-party events

If the site operator enables the first-party event collector and you give the required consent, the website may record limited anonymous events such as a page view, scroll depth, a contact link click, or the start of a form. The collector uses an anonymous short-lived session value and a server-side hash. It does not record form values, email addresses, telephone numbers, full IP addresses, URL query strings, or URL fragments. This data is used to understand site navigation and improve content. Events are removed according to the site’s current operational retention settings, which may change as the site is maintained.

Microsoft Clarity

Microsoft Clarity is used only on the production site after you grant the optional analytics consent in our privacy preferences. It is not loaded on the temporary or staging site, and it is not loaded while consent is missing or declined. Clarity receives masked interaction data for usability analysis; inquiry and contact forms are explicitly marked for masking, so names, email addresses, phone numbers and free-text messages are not sent to Clarity. Advertising consent remains denied. You may withdraw analytics consent at any time from Privacy preferences. Clarity data is handled under Microsoft’s terms and privacy information.

Inquiries and contact information

When you send an inquiry, we use the information you provide—such as your name, company, email address, telephone number, country, requirements, and the product or page context—to respond to your request, assess technical or commercial fit, prevent abuse, and keep an internal record of the conversation. Please do not include passwords, payment details, or information that is not needed for your request.

Inquiry records are kept only for as long as they are needed for the inquiry, follow-up, business records, security, dispute handling, or another lawful operational purpose. We do not state a fixed deletion period because the appropriate period depends on the inquiry and applicable obligations. When the purpose ends, information is deleted or anonymized where reasonably practicable.

Email and service providers

Inquiry delivery may use the website’s configured mail service or hosting provider. A mail server accepting a message does not by itself guarantee delivery to the recipient’s inbox. We do not sell inquiry information or use it for unrelated advertising campaigns.

Your choices and rights

Subject to applicable law, you may ask what personal information we hold about you, request correction or deletion, object to a use, request a copy, or withdraw optional analytics consent. Withdrawal does not affect processing that was lawful before withdrawal. We may need to verify a request and may retain limited information where required for security, legal compliance, or an active business record.

How to contact us

For privacy questions or a request about an inquiry, email service@surface-polish.com or use the Contact page. Please do not send sensitive credentials by email.

Changes to this notice

We may update this notice when the website, analytics choices, service providers, or legal requirements change. The current version will be published on this page with its effective date.

Effective date: 18 September 2026